Refund policy

1. 30-DAY SATISFACTION GUARANTEE

We offer a 30-day return window starting from the date your package is delivered. [cite: 2026-03-11]

If 30 days have passed since delivery, we are unable to offer you a refund or an exchange. [cite: 2026-03-11]

To qualify for a return, the item must be in its original condition, unused, and in the original packaging. [cite: 2026-03-11]

2. NON-RETURNABLE ITEMS

Custom-made or personalized products cannot be returned. [cite: 2026-03-11]

Perishable goods and personal care items are excluded from this policy for safety reasons. [cite: 2026-03-11]

Items marked as "Final Sale" are non-refundable. [cite: 2026-03-11]

3. RETURN PROCEDURE

To start a return, please email us at shanepolsun861980@outlook.com. [cite: 2026-03-11]

Once approved, we will provide you with a return authorization and specific mailing instructions. [cite: 2026-03-11]

Returns sent without prior contact will not be accepted. [cite: 2026-03-11]

4. REFUNDS

We will notify you via email once we have received and inspected your return. [cite: 2026-03-11]

Approved refunds will be applied to your original method of payment within 7-10 business days. [cite: 2026-03-11]

5. SHIPPING COSTS

The customer is responsible for all shipping costs related to returning the item. [cite: 2026-03-11]

Original shipping fees are non-refundable. [cite: 2026-03-11]